One thing which annoys the hell out of me is that incompetent employees are rarely dealt with. There are some HEs that *every* HE knows is just bad, awful at the job, yet, they are given a pass. They do the bare minimum; they pass the buck; they use every method at their disposal to just send out their shitty replies and hit their target number for the day, and then they check out. Good for them for having a well-paying job that requires a minimum of effort from them, but this behavior hurts every other HE in their team and division.
I’ve seen the same thing happen in other roles as well: people who are clearly incompetent, who don’t meet any goals, who shift blame, who are basically dead weight, yet they stay in place for years and years.
I’m not saying that a8c should ruthlessly fire anyone the moment their productivity drops, no. But, when the slackers are allowed to stay, year after year, it kills the morale of everyone around them.