Wanted: A script

Happiness Engineers in Live Chat are now being flagged if their responses to users are too slow. Currently 180 seconds is the target time.

A request for a Tampermonkey script.
This should auto-insert a custom response into the chat window at varying time intervals.
This should enable any HE to enter their own list of responses that they would typically use. This reduces the chance of being accused of using a script.
This should also have a range of times in seconds when the insertion will happen.

HE’s can then get on with doing their actual job instead of worrying about their leads spying on them.

Who is driving this increasing micro-managing of HE’s? And what do they do?

Leave a Reply

Your email address will not be published. Required fields are marked *