[Not] Leading by example

Why aren’t Leads or HappOps in the ticket queues 3-4 hours a day helping out if we are in such bad shape that we’re cutting CSS Support?

Either they cannot do Support, or they see themselves above it.

One reply on “[Not] Leading by example”

Could you clarify what ‘cutting css support’ means?

I sell premium themes on and want to understand if the support requirements are changing.