Categories
Unhappiness

Wanted: A script

Happiness Engineers in Live Chat are now being flagged if their responses to users are too slow. Currently 180 seconds is the target time.

A request for a Tampermonkey script.
This should auto-insert a custom response into the chat window at varying time intervals.
This should enable any HE to enter their own list of responses that they would typically use. This reduces the chance of being accused of using a script.
This should also have a range of times in seconds when the insertion will happen.

HE’s can then get on with doing their actual job instead of worrying about their leads spying on them.

Who is driving this increasing micro-managing of HE’s? And what do they do?

Categories
Automattic

Incompetent people

One thing which annoys the hell out of me is that incompetent employees are rarely dealt with. There are some HEs that *every* HE knows is just bad, awful at the job, yet, they are given a pass. They do the bare minimum; they pass the buck; they use every method at their disposal to just send out their shitty replies and hit their target number for the day, and then they check out. Good for them for having a well-paying job that requires a minimum of effort from them, but this behavior hurts every other HE in their team and division.

I’ve seen the same thing happen in other roles as well: people who are clearly incompetent, who don’t meet any goals, who shift blame, who are basically dead weight, yet they stay in place for years and years.

I’m not saying that a8c should ruthlessly fire anyone the moment their productivity drops, no. But, when the slackers are allowed to stay, year after year, it kills the morale of everyone around them.

Categories
Meta

Hi.

There’s a lot of happy, shiny press coming out of Automattic right now. The narrative they’re pushing is that it’s a distributed utopia where everyone is supported and empowered to do their best work.

If that were true, this blog wouldn’t exist.